Conflict is a normal feature of human care environments. BCBAs coordinate services across multiple stakeholders — clients, caregivers, RBTs, school personnel, funding entities — with overlapping but not always aligned goals.
Provider: BehaviorLive — via Jade Health
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Join Free →Behavior analysts are responsible for coordinating care, providing care services for their clients, and overseeing behavior technicians assigned to their caseload. As people interact with each other in a workplace to achieve overlapping goals, emotions run high, and conflict is likely to rise. Behavior analysts need tools and new skills to navigate challenging conversations successfully when the stakes and emotions are high. Therefore, effective conflict management is an essential skill for every supervisor. In this 1-hour workshop, Dr. Kazemi will introduce the topic, provide some data from behavior analysts, and discuss what may lead to conflict in patient care, how to detect conflict, how to approach instead of avoid the tough conversations, and how to problem-solve to strengthen the relationship collaboratively.
| Certification Body | Credits | Type |
|---|---|---|
| BACB® | 1 | Supervision |
| QABA | 1 | General |
| IBAO | 1 | Supervision |
| BICC | 0 | — |
Dr. Ellie Kazemi has devoted her career to workforce development. She merges the science of learning, advanced digital technology, and data-based decision-making with her years of experience working with leadership to promote practical, performance-based training. She has worked on several large nationwide projects (e.g., with FEMA and NASA) focusing on measuring outcomes. She currently wears multiple hats. She is a tenure-track professor at CSUN, where she founded the M.S. in Applied Behavior Analysis program and where she is also the Director of AI/VXR Initiatives for the College of Social and Behavioral Sciences. She is the founder and CEO of Transform VXR, creating a world where everyone can learn to have hard conversations through safe experiences and fun.
Dig into the research behind this topic — plain-English summaries written for BCBAs.
280 research articles with practitioner takeaways
258 research articles with practitioner takeaways
252 research articles with practitioner takeaways
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All behavior-analytic intervention is individualized. The information on this page is for educational purposes and does not constitute clinical advice. Treatment decisions should be informed by the best available published research, individualized assessment, and obtained with the informed consent of the client or their legal guardian. Behavior analysts are responsible for practicing within the boundaries of their competence and adhering to the BACB Ethics Code for Behavior Analysts.