Organizational culture is a construct that behavior analysts have historically approached with some skepticism — it is difficult to define operationally, notoriously resistant to direct measurement, and prone to the kind of mentalistic explanatory language that behavioral approaches seek to avoid. Jonathan Mueller's reframe is productive precisely because it sidesteps the vague concept of culture itself and focuses instead on sentiment — a more proximal, measurable, and behaviorally tractable indicator that serves as a leading predictor of where culture is headed.
Provider: BehaviorLive — via BehaviorLive
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Join Free →First there were Bear Jobbers. Then bulls & bears in financial markets. Now "bearish & bullish sentiment" can be used to illuminate organizational culture. Culture only changes over the medium/long term ... but sentiment is a short-term, leading indicator of where your culture may be headed. You'll learn about specific measurement tools and ways to understand sentiment in your team and your organization, so YOU stay in charge of your culture.
| Certification Body | Credits | Type |
|---|---|---|
| BACB® | 1 | Supervision |
Jonathan Mueller has been a leader in the autism services field for more than a decade. He’s the Co-CEO/co-founder of Ascend Behavior Partners, a multi-state, independent ABA practice; and of Element RCM, a billing and insurance partner to ABA owners/operators, founded by ABA owners/operators. Jonathan’s a fierce advocate for families and for building world-class organizational cultures. Ascend received higher team member and family satisfaction scores in each of its reaccreditations through the Behavioral Health Center of Excellence (BHCOE), while doubling in size every year from 2018-2020. Ascend's “walk the talk” track record on culture helped make Ascend the first ABA provider to earn BHCOE's highest 3-year AND Telehealth accreditation (2020). Ascend is a pioneer in integrated service models that support a range of families' needs: diagnostic testing, ABA treatment, mental health counseling, parent/sibling support groups, and strong care coordination. He co-founded Element RCM to democratize access to billing and insurance best-practices for the 6,000+ providers in the ABA field. Element RCM is a BHCOE Preferred Provider and partners with ABA practices to provide full-service revenue cycle management. Jonathan’s work at Element is also redefining “Customer Experience” in the ABA field to ensure providers, families and teams are front and center in organizational decision-making.
Dig into the research behind this topic — plain-English summaries written for BCBAs.
279 research articles with practitioner takeaways
239 research articles with practitioner takeaways
239 research articles with practitioner takeaways
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All behavior-analytic intervention is individualized. The information on this page is for educational purposes and does not constitute clinical advice. Treatment decisions should be informed by the best available published research, individualized assessment, and obtained with the informed consent of the client or their legal guardian. Behavior analysts are responsible for practicing within the boundaries of their competence and adhering to the BACB Ethics Code for Behavior Analysts.