Training counseling skills: an experimental analysis and social validation.
A compact 40-hour BST package turns community staff into effective counselors whose skills generalize across clients, problems, and time.
01Research in Context
What this study did
Reiss et al. (1982) tested a 40-hour BST package on two community-center staff. The package had three parts: written instructions, practice, and feedback. The goal was to teach counseling and problem-solving skills.
Staff practiced with real clients. Researchers tracked skill use and checked if skills carried over to new clients, new problems, and later time points.
What they found
Both staff learned the skills and used them well. Skills spread to new clients and new types of problems. The gains lasted after training ended.
Clients and bosses said the new skills looked natural and helpful.
How this fits with other research
Campanaro et al. (2023) now supersedes the 40-hour live model. A 30-minute computer module still gives high BST fidelity, saving you 39 hours of staff time.
McGeown et al. (2013) seems to contradict Campanaro. They pitted live BST against a computer package and saw higher, longer-lasting accuracy with live BST. The gap came from the extra rehearsal and feedback that live BST gives—something the 2023 module added later.
Jimenez-Gomez et al. (2019) extends the 1982 finding into autism services. Five technicians mastered naturalistic strategies with BST and kept the skills with new kids, echoing the same generalization pattern.
Whitehouse et al. (2014) shows the ripple effect: train staff on one teaching skill and watch learner correct responses rise across untaught programs, a direct conceptual advance on the 1982 result.
Why it matters
You can still copy the 1982 recipe—write clear steps, let staff practice, give quick feedback—but now you have faster options. If time is tight, try the 30-minute computer module first. If fidelity slips, add live rehearsal. Either way, expect skills to stick and spread across clients and settings.
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02At a glance
03Original abstract
A community development perspective suggests the value of using local resources to solve local problems. Two low-income staff of a community service center served as nonprofessional counselors after receiving a training program consisting of written instructions, practice, and performance feedback. The effects of the 40-hour training program were positive for both counseling and problem-solving skills. There was also evidence of generalization of counseling performance across clients, problems, and time. In addition, expert judges' ratings of performance were obtained as a measure of social validity. These findings suggest that the training procedures are effective in enhancing the counseling and problem-solving skills of low-income nonprofessionals.
Journal of applied behavior analysis, 1982 · doi:10.1901/jaba.1982.15-325