Service Delivery

Self-directed support: impact of hiring practices on adults with intellectual and developmental disabilities and families.

Heller et al. (2012) · American journal on intellectual and developmental disabilities 2012
★ The Verdict

Hiring agency staff or friends instead of parents or siblings lifts both caregiver well-being and adult choice in self-directed waiver programs.

✓ Read this if BCBAs helping adults with IDD who use Medicaid self-direction or family-guided budgets.
✗ Skip if Clinicians serving only agency-run residential or school settings where families do not hire staff.

01Research in Context

01

What this study did

Heller et al. (2012) looked at adults with intellectual or developmental disabilities who run their own Medicaid budget.

Each adult could pick and pay their own support worker. The team asked: does it matter if the worker is an agency staff, a friend, a parent, or a brother or sister?

They tracked caregiver stress, confidence, and happiness, plus the adult’s daily choices and health.

02

What they found

Caregivers felt better when the paid helper was an agency worker or a friend.

Adults with disabilities also had more daily choices and better physical health with these helpers.

Bringing in Mom, Dad, or a sibling as the paid worker gave the worst scores for both sides.

03

How this fits with other research

Bigby et al. (2009) showed family support budgets were already rising, so Tamar’s work tells us how to spend that money wisely.

Curryer et al. (2018) heard adults say family control can feel tight; Tamar’s numbers back that story—non-relatives give more room to choose.

Watanabe et al. (2003) proved that even tiny choice bumps in work tasks double engagement; Tamar widens the lens to life-wide choice and health.

Nord et al. (2024) found public insurance links to higher caregiver job loss; Tamar adds that who you hire with those funds can ease or add to that strain.

04

Why it matters

If you write waiver plans, steer families toward hiring agency staff or trusted friends first. Keep parents and siblings in the circle of unpaid support, not on the payroll. This one shift can lift caregiver mood, boost adult autonomy, and still stay inside the same budget.

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→ Action — try this Monday

Open the support plan and ask: ‘Can we move Mom off the payroll and bring in a friend or agency worker instead?’

02At a glance

Intervention
not applicable
Design
quasi experimental
Sample size
372
Population
intellectual disability, developmental delay
Finding
mixed

03Original abstract

The study examined the differential experiences and outcomes for people with intellectual and developmental disabilities and their families receiving self-directed services based on the type of personal support worker hired (parents, siblings, other relatives, friends, and agency staff). The sample consisted of 372 participants in a self-directed waiver program who used personal assistance services. Results indicated that the caregiver's satisfaction with the personal support worker, self-efficacy in managing personal support workers, and mental health varied significantly based on type of personal support worker hired. Also, the physical health and daily choice making of the adults with disabilities differed significantly by type of personal support worker hired.

American journal on intellectual and developmental disabilities, 2012 · doi:10.1352/1944-7558-117.6.464