The Balanced Scorecard: A Values-Based Approach to Clinical and Operational Metrics is the kind of topic that looks straightforward until it collides with the speed, ambiguity, and competing demands of home routines and caregiver-led implementation, clinic sessions and day-to-day service delivery. In The Balanced Scorecard: A Values-Based Approach to Clinical and Operational Metrics, for this course, the practical stakes show up in service continuity, accurate reporting, and defensible clinical decisions, not in abstract discussion alone.
Provider: BehaviorLive — via Women in Behavior Analysis
Take This Course →Including ethics, supervision, and topics like this one. New live CEU every Wednesday.
Join Free →When clinician operators are tasked with determining key performance indicators across an organization, a values-based approach is essential to ensure alignment and adoption. This panel explores the evolution of a balanced scorecard, a tool to guide the weighting and reporting of clinical and operational metrics. Panelists will provide a framework for developing a set of core values to drive clinical and business practices, as well as describe the behavioral interventions that successfully improved performance across key metrics. Participants will be able to lead their colleagues at home in a values-focused discussion to identify, measure, and improve mission-critical metrics.
| Certification Body | Credits | Type |
|---|---|---|
| BACB® | 1 | General |
Kristine leads the clinical development, training, research, and client outcomes initiatives at Autism Learning Partners, as Chief Clinical Officer. She is a Board Certified Behavior Analyst (BCBA) with over 15 years of experience in autism services, holds a master’s degree in exceptional student education from the University of West Florida, and is currently a doctoral student and adjunct professor at Endicott College. She presents at regional and national conferences, focusing on such topics as cultural responsiveness, compassion-focused care, innovations in service delivery, and scaling clinical quality. She has authored peer reviewed articles and book chapters on the topics of compassion-focused care, cultural responsiveness, Acceptance and Commitment Training, and ABA-based services for adults. Kristine has served as an industry collaborator in the work to measure and evaluate quality outcomes in autism services, serving on working groups with Behavioral Health Center of Excellence (BHCOE), International Consortium of Health Outcomes Measurement (ICHOM), Autism Commission on Quality (ACQ), and co-chairing the client outcomes SIG through Council of Autism Service Providers (CASP). She is passionate about improving access to compassionate, responsive ABA-based services for underserved populations.
Dig into the research behind this topic — plain-English summaries written for BCBAs.
145 research articles with practitioner takeaways
86 research articles with practitioner takeaways
64 research articles with practitioner takeaways
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All behavior-analytic intervention is individualized. The information on this page is for educational purposes and does not constitute clinical advice. Treatment decisions should be informed by the best available published research, individualized assessment, and obtained with the informed consent of the client or their legal guardian. Behavior analysts are responsible for practicing within the boundaries of their competence and adhering to the BACB Ethics Code for Behavior Analysts.