Balancing Priorities: A Systems Approach to Effective Leadership is the kind of topic that looks straightforward until it collides with the speed, ambiguity, and competing demands of clinic sessions and day-to-day service delivery. In A Systems Approach to Effective Leadership, for this course, the practical stakes show up in better performance, lower drift, and more sustainable team development, not in abstract discussion alone.
Provider: BehaviorLive — via Women in Behavior Analysis
Take This Course →Including ethics, supervision, and topics like this one. New live CEU every Wednesday.
Join Free →Effective leadership in ABA organizations require overseeing high-quality care, developing staff, meeting organizational expectations, all while ensuring client progress and family engagement. Supervising clinicians play a critical role in navigating this complex landscape of responsibilities, but when demands compete, maintaining focus becomes challenging. A performance scorecard brings structure by aligning expectations with actual work outputs to enhance decision-making, accountability, and time management. This presentation explores an enterprise-level approach to streamlining expectations and enhancing supervisory effectiveness through the implementation of a Performance Scorecard.Grounded in Balanced Scorecard principles (Kaplan & Norton, 1996) and behavior systems analysis (Abernathy, 2014), this framework drives data-informed decision-making and sustainable performance improvements. The integration of Power BI has further advanced the scorecard, providing enhanced data visualization, deeper trend analysis, and real-time performance tracking, ensuring that technology supports—rather than impedes—leadership growth. Attendees will gain insights into best practices for designing, implementing, and scaling performance scorecards in large clinical organizations. The session will highlight key challenges in pay-for-performance systems, including misaligned incentives, over-reliance on compliance metrics, and data integration obstacles. Additionally, it will offer strategies for measuring success beyond traditional compliance metrics, emphasizing engagement, leadership effectiveness, and client outcomes. Through case examples and interactive discussions, participants will leave with practical strategies for leveraging performance scorecards as a tool for continuous improvement, optimized clinical outcomes, and a high-performance organizational culture.
| Certification Body | Credits | Type |
|---|---|---|
| BACB® | 1 | General |
| COA | 1 | — |
Dr. Kerri Milyko came upon behavior analysis as a student of Dr. Henry Pennypacker at the University of Florida. Upon his encouragement, she forged a path that led to the University of Nevada-Reno studying under Dr. Patrick Ghezzi and then, as an entrepreneur opening precision teaching clinics in Tampa and Reno. Professionally, Dr. Kerri has started various ABA practices (Precision Teaching Learning Center; Agile Learning Solutions; The Learning Consultants), and has applied her behavior-analytic instructional design skills to a software company (CentralReach) where she worked with product managers in designing digital solutions for ABA providers. She now unites these skills as Vice President of Clinical Development at Centria Autism and Life Skills Autism Academy - not only creating products and systems to improve the service delivery of ABA, but working with clinicians to ensure the implementation and support of these products and services are sustainable in a large organization. Her primary behavior analytic foci are instructional and systems design, performance thinking, measurement and data analysis, and compassionate-focused applied behavior analysis. Finally, Dr. Kerri volunteers on various boards. In 2019, she was elected to serve 3 years on the Board of Directors for the Standard Celeration Society where she served 2 years as the Chairperson. In the same year, she was appointed by the governor of Nevada to serve on the first-ever Board of Applied Behavior Analysts to create ABA practice regulations for the state for licensure where she served as President in 2019. In August of 2021, she was elected as a Trustee of the Cambridge Center for Behavioral Studies. She actively serves on the Professional Standards Committee for CalABA and is the Teaching Behavior Area Coordinator for ABAI. Personally, Kerri values quality time with her three children, her husband, and dear friends. She loves wine and butter, true crime podcasts, and a good sci-fi novel while tinkering in her backyard.
Dig into the research behind this topic — plain-English summaries written for BCBAs.
233 research articles with practitioner takeaways
200 research articles with practitioner takeaways
195 research articles with practitioner takeaways
You earn CEUs from a dozen different places. Upload any certificate — from here, your employer, conferences, wherever — and always know exactly where you stand. Learning, Ethics, Supervision, all handled.
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All behavior-analytic intervention is individualized. The information on this page is for educational purposes and does not constitute clinical advice. Treatment decisions should be informed by the best available published research, individualized assessment, and obtained with the informed consent of the client or their legal guardian. Behavior analysts are responsible for practicing within the boundaries of their competence and adhering to the BACB Ethics Code for Behavior Analysts.