This comparison draws in part from “Pinpointing Critical Employee Behavior” by Grace Ecko Jojo (BehaviorLive), and extends it with peer-reviewed research from our library of 27,900+ ABA research articles. The decision framework, BACB ethics code references, and cross-links below are synthesized by Behaviorist Book Club.
View the original presentation →One of the foundational decisions in organizational performance management is whether to measure and manage employee behaviors — the specific actions employees take — or results — the outcomes those actions produce. Both approaches have legitimate applications, and both have characteristic failure modes when misapplied. For BCBAs managing ABA service delivery teams, this choice has direct implications for how RBTs are evaluated, how feedback is delivered, and how training programs are designed.
The distinction matters practically because the appropriate choice varies by role, performance domain, and the degree to which outcomes are under the employee's direct control. Understanding when each approach is indicated — and when each is inappropriate — is a core competency for any BCBA in an organizational supervisory role.
| Factor | Evidence-Based Approach | Traditional Approach |
|---|---|---|
| What Is Measured | Behavior-Based: Specific observable actions — implementation fidelity, prompt delivery, data recording | Results-Based: Outcomes — client skill acquisition rates, family satisfaction scores, session completion rates |
| Employee Control | Behavior-Based: High — the employee directly controls their own actions | Results-Based: Variable — results are often influenced by factors outside the employee's direct control |
| Best Application in ABA | Behavior-Based: RBT implementation fidelity, BCBA supervision behaviors, parent training delivery | Results-Based: Administrative outcomes (documentation completion rates, scheduling adherence) where employee control is high |
| Feedback Actionability | Behavior-Based: High — employee can directly change behavior based on specific feedback | Results-Based: Lower — when outcomes are poor, behavioral diagnosis still required to identify what to change |
| Measurement Complexity | Behavior-Based: Requires behavioral definition, observation, reliable measurement system | Results-Based: May be easier to measure (session completion rate is a count) but interpretation requires behavioral context |
| Ethical Risk | Behavior-Based: Can become micromanagement if applied to low-stakes behaviors without clear performance rationale | Results-Based: Can create perverse incentives (gaming metrics) and unfairly penalize employees for factors outside their control |
The ABA Clubhouse has 60+ on-demand CEUs including ethics, supervision, and clinical topics like this one. Plus a new live CEU every Wednesday.
Use this framework when approaching pinpointing critical employee behavior in your practice:
Does the data support a need for intervention? Is there a meaningful impact on the individual's quality of life, safety, or access to reinforcement?
YES → Proceed to assessment NO → Document reasoning, monitor
A functional assessment should guide intervention selection. Avoid defaulting to standard protocols without individual analysis. Consider environmental variables, setting events, and private events.
YES → Select evidence-based approach matched to function NO → Complete assessment first
Goals should be co-developed. Assent and informed consent are ethical requirements. The individual's preferences and values matter in selecting both goals and methods.
YES → Proceed with collaborative plan NO → Engage in shared decision-making
This course covers the clinical and ethical dimensions in detail with structured learning objectives and CEU credit.
Pinpointing Critical Employee Behavior — Grace Ecko Jojo · 2 BACB Supervision CEUs · $30
Take This Course →We extended this decision guide with research from our library — dig into the peer-reviewed studies behind each approach, in plain-English summaries written for BCBAs.
279 research articles with practitioner takeaways
258 research articles with practitioner takeaways
225 research articles with practitioner takeaways
2 BACB Supervision CEUs · $30 · BehaviorLive
Research-backed educational guide
Research-backed answers for behavior analysts
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All behavior-analytic intervention is individualized. The information on this page is for educational purposes and does not constitute clinical advice. Treatment decisions should be informed by the best available published research, individualized assessment, and obtained with the informed consent of the client or their legal guardian. Behavior analysts are responsible for practicing within the boundaries of their competence and adhering to the BACB Ethics Code for Behavior Analysts.