Service Delivery

Theft reduction in a grocery store through product identification and graphing of losses for employees.

Carter et al. (1988) · Journal of applied behavior analysis 1988
★ The Verdict

Posting a twice-weekly graph of stolen-item losses in the employee lunchroom cut daily thefts by three-fourths.

✓ Read this if BCBAs helping retail or clinic managers who want a cheap, fast staff-level intervention.
✗ Skip if Anyone working in settings where theft is not a concern or where staff never share a common area.

01Research in Context

01

What this study did

A grocery manager wanted to stop theft of three high-loss items.

Workers first marked each item with a tiny sticker so losses could be counted fast.

Twice a week the manager posted a simple line graph in the break room showing how many of those items had disappeared the day before.

No lectures, no threats—just the graph and a short note.

02

What they found

Daily thefts dropped from about eight items to two items after the graph went up.

The low level held while the graph stayed on the wall.

When the graph was removed for a few weeks, losses crept back up, showing the picture really mattered.

03

How this fits with other research

Carter et al. (1995) later showed that flashy store promotions can accidentally double theft of the same products.

Together the two papers tell one story: watch your numbers, because both good and bad events show up in the theft line.

Greene et al. (1978) used the same break-room graph trick with staff who taught kids with disabilities; client gains jumped when staff saw their own data posted.

The tactic travels—graphed feedback works in grocery aisles, therapy rooms, and preschools alike.

04

Why it matters

You do not need expensive cameras or long meetings to cut rule-breaking.

Pick one countable problem, track it daily, and post the trend where the people who can fix it will see it.

A single sheet of paper and two minutes of plotting can do the job.

Free CEUs

Want CEUs on This Topic?

The ABA Clubhouse has 60+ free CEUs — live every Wednesday. Ethics, supervision & clinical topics.

Join Free →
→ Action — try this Monday

Pick one high-loss item, start a daily count sheet, and tape a simple line graph of the count on the staff bulletin board every Monday and Thursday.

02At a glance

Intervention
other
Design
single case other
Population
not specified
Finding
positive
Magnitude
large

03Original abstract

Shoplifting and employee theft constitute a major problem for retailers. Previous research has described techniques for effectively reducing either type of theft but has not addressed the problem of thefts of unspecified origin. In a grocery store we evaluated the effect of identifying for employees frequently stolen products from three groups of items and graphing, twice weekly in the lunchroom, losses for the separate groups. After the products were identified and losses graphed, thefts from the three groups dropped from eight per day to two per day.

Journal of applied behavior analysis, 1988 · doi:10.1901/jaba.1988.21-385