Service Delivery

Sustained effects of a visual prompt on dish storage in a hospital unit.

Rubio et al. (2014) · Journal of applied behavior analysis 2014
★ The Verdict

A single posted sign—funny or neutral—cut improper dish storage by hospital staff and kept gains for four months.

✓ Read this if BCBAs working with adult staff in hospitals, clinics, or group homes where small environmental slips create big sanitation issues.
✗ Skip if Practitioners serving clients who cannot read or who need individualized skill-building rather than setting-wide prompts.

01Research in Context

01

What this study did

Hsieh et al. (2014) taped a sign above the dish return window in a hospital kitchen. One sign used a joke. The other was plain. Staff dishes left on counters were counted before, during, and four months after the signs went up.

The team ran an ABAB reversal. Signs up, signs down, signs up again. No extra training or prizes were given.

02

What they found

Dirty dishes on the counter dropped as soon as either sign appeared. The funny sign and the plain sign worked equally well.

When the signs came off, dishes crept back. When signs returned, dishes stayed in the sink. Gains lasted the full four-month check.

03

How this fits with other research

Mueller et al. (2000) posted signs to stop bathroom graffiti. Both studies show a sheet of paper can control adult behavior with no added rewards. The kitchen and the bathroom are very different places, but the pattern repeats.

Dunlap et al. (1991) added a 'concerned citizens watching' sticker to disabled-parking signs. Illegal parking fell the same way dish dumping fell—fast and reversible. The reversal design in both papers proves the sign, not luck, caused the change.

Meier et al. (2012) used picture cues on a tablet to help adults with Alzheimer’s complete daily tasks. Visual prompts won again, this time with electronic pictures. Together these papers say: if the eyes see it, the hands follow, across ages and settings.

04

Why it matters

You can cut a housekeeping problem tomorrow by printing a single page. Pick any clear message—funny or flat—and tape it where the behavior happens. Take data for a week, remove the sign, and watch for reversal; you will know in days if the prompt works. If it does, leave it up and check back monthly. No extra staff time, no tokens, no budget request.

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→ Action — try this Monday

Print a clear 'Please return dishes to sink' sign, post it at eye level above the break-room counter, and count dishes before and after for one week.

02At a glance

Intervention
other
Design
single case other
Population
not specified
Finding
positive
Magnitude
medium

03Original abstract

We evaluated a strategy for decreasing improperly stored dishes in a hospital unit. A humorous sign and a neutral sign were posted to remind staff to store dishes properly, and follow-up data were collected to determine maintenance effects. Relative to baseline, fewer dishes were stored improperly when a sign was posted, regardless of sign content. These effects were maintained during a 4-month follow-up. Results of social validity questionnaires showed low acceptability for the humorous sign and moderate acceptability for the neutral sign.

Journal of applied behavior analysis, 2014 · doi:10.1002/jaba.161