Service Delivery

Signs as deterrents of illegal parking in spaces designated for individuals with physical disabilities.

Cope et al. (1991) · Journal of applied behavior analysis 1991
★ The Verdict

A small sign saying 'concerned citizens are watching' slashed illegal parking by more than half and the effect reversed each time the sign moved.

✓ Read this if BCBAs who work in community settings and want low-cost prompts for rule following.
✗ Skip if Clinicians looking for long-term behavior change in diagnosed clients rather than public compliance.

01Research in Context

01

What this study did

Dunlap et al. (1991) tested a cheap way to stop people from parking in disabled spots. They put up a sign that said 'concerned citizens are watching.' Then they counted how many drivers still parked there.

The team used an ABAB design. They added the sign, took it away, added it again, and took it away again. Each step lasted several weeks.

02

What they found

When the sign was up, illegal parking dropped from about 69% to 27%. That is more than half.

When the sign came down, bad parking shot right back up. The pattern repeated every time they changed the sign.

03

How this fits with other research

Mueller et al. (2000) did almost the same thing in public bathrooms. They posted a sign and graffiti vanished. When the sign left, the scribbles returned. Both studies show that a simple posted sign can act like a giant prompt.

Hsieh et al. (2014) pushed the idea further. They put signs in a hospital kitchen and staff kept dishes in the right spot for four straight months. Their longer follow-up tells us the effect can stick around.

Gaylord-Ross et al. (1995) moved a free condom bowl to a busier spot and tripled use. Like G et al., they changed one passive thing in the room and watched behavior jump. Together these papers say: tweak the setting, not the person.

04

Why it matters

You can cut rule-breaking fast by adding a short social cue. No staff, no tokens, no data sheets. Try a friendly sign that reminds people someone is watching. Place it where the problem happens. If the behavior returns, move the sign or change the message. One sheet of paper can do the work of a full intervention.

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→ Action — try this Monday

Post a polite 'someone is watching' sign at the next hotspot and count incidents for one week.

02At a glance

Intervention
not applicable
Design
reversal abab
Population
not specified
Finding
positive
Magnitude
large

03Original abstract

The percentage of illegal parking in spaces reserved for the physically disabled was monitored under three sign conditions: ground markings, ground markings plus vertical signs, and vertical signs containing a message that concerned citizens were watching the spaces. Illegal parking dropped from 69.3% of 102 vehicles during the initial ground-sign condition to 57.3% of 36 vehicles in the first vertical-sign condition. Following removal of the vertical signs, illegal parking increased to 68.7% of 43 vehicles. During the second vertical-sign condition, illegal parking dropped to 53.7% of 32 vehicles, followed by an increase to 69.5% of 68 vehicles after the vertical signs were removed. The lowest rate of illegal parking (27.1% of 78 vehicles) occurred in the vertical sign-plus-message condition. Illegal parking subsequently increased to 34.6% (of 94 vehicles) when the message sign was removed, followed by an increase to 65.2% (of 105 vehicles) when the vertical signs were removed.

Journal of applied behavior analysis, 1991 · doi:10.1901/jaba.1991.24-59