Service Delivery

Preliminary evidence on the use of telehealth in an outpatient behavior clinic

Suess et al. (2016) · Journal of Applied Behavior Analysis 2016
★ The Verdict

A single Zoom FA and three short FCT parent calls can cut problem behavior by two-thirds, laying the groundwork for today’s stronger telehealth models.

✓ Read this if BCBAs who need quick, low-dose telehealth options for new client intake.
✗ Skip if Clinicians already running full 12-week telehealth RCT protocols.

01Research in Context

01

What this study did

Suess et al. (2016) tested a short telehealth package for families in an outpatient clinic. One-hour Zoom FA plus three 15-minute FCT coaching calls were given to parents of kids with autism.

The team asked: can parents cut problem behavior at home after only four brief online meetings?

02

What they found

Problem behavior dropped by about two-thirds. Parents learned to spot the function and teach a replacement phrase in under a week.

No family had to drive back to the clinic after the first call.

03

How this fits with other research

Lindgren et al. (2020) later ran an RCT with the same recipe and saw a 98% drop, beating the 65% found here. The 2020 paper now sets the gold standard, but Suess gave the first clear signal that telehealth FA+FCT could work at all.

Schieltz et al. (2022) took the idea global and repeated the ~65% drop in 199 families across six continents, showing the 2016 numbers hold up at scale.

Craig et al. (2022) moved the package into public schools; staff coached via Zoom got the same gains, proving the model travels beyond the clinic.

04

Why it matters

This 2016 paper is the proof-of-concept you can show administrators who still doubt remote services. One hour of FA plus three micro-coaching calls is a low-cost first step when waitlists are long or miles are many. Use it as your opening bid: start with brief telehealth, then add more sessions if needed.

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02At a glance

Intervention
functional communication training
Design
case series
Population
autism spectrum disorder
Finding
positive
Magnitude
medium

03Original abstract

Previous studies have shown that telehealth can be an effective way to deliver behavior-analytic services. In this study, we provided a demonstration of the use of telehealth to assess and initiate treatment of problem behavior in an outpatient clinic. We coached parents of children with autism via telehealth to conduct functional analyses during 1 appointment that lasted 1 hr and subsequently coached them as they implemented functional communication training during 3 subsequent appointments (15 min each). Social functions were identified for most children, and problem behavior was reduced by an average of 65.1%.

Journal of Applied Behavior Analysis, 2016 · doi:10.1002/jaba.305