Service Delivery

An outcome management program for extending advances in choice research into choice opportunities for supported workers with severe multiple disabilities.

Reid et al. (2003) · Journal of applied behavior analysis 2003
★ The Verdict

A yearly outcome-management loop keeps job coaches giving daily choices to workers with severe disabilities.

✓ Read this if BCBAs who supervise job coaches in supported employment programs.
✗ Skip if Clinicians who only work with young children or in center-based settings.

01Research in Context

01

What this study did

The team worked with 12 job coaches in community work sites.

Each coach supported one adult with severe intellectual disability.

They built a simple package: set a daily choice target, train the coach, then give feedback every month for one year.

Choices were small: which task to start, what break to take, or who to work beside.

02

What they found

Coaches gave more choices every month.

By the end of the year, workers got choices on almost every task.

The gains held steady for the full 12 months.

03

How this fits with other research

Ferron et al. (2023) updated this idea. They swapped the yearly cycle for daily three-question check-ins plus monthly coaching. Both studies show the same positive trend, so the newer method may save time.

White et al. (1990) and Green et al. (1987) trained the workers themselves to self-monitor. H et al. flipped the focus: train the staff instead. Together they show self-management tools work for both groups.

Hansen et al. (1989) proved individual job placements beat group crews. H et al. shows how to keep those placements high-quality by maintaining staff behavior long-term.

04

Why it matters

You can lock in daily choice opportunities with a light-touch yearly plan. Pick one clear target, teach the staff, and check in monthly. The worker gets more control, and you prevent drift without daily paperwork.

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→ Action — try this Monday

Pick one worker, set a daily choice target (e.g., offer two task options at 10 a.m.), and schedule a five-minute coach feedback call every month.

02At a glance

Intervention
other
Design
single case other
Sample size
5
Population
intellectual disability
Finding
positive

03Original abstract

We evaluated an outcome management program for increasing choice opportunities provided by 2 job coaches for 5 supported workers with severe multiple disabilities in a community job. The program involved specifying and monitoring behavioral outcomes among workers and staff, training staff, and supportive and corrective feedback. Increased choice provision occurred for both job coaches across a 1-year period. Results indicate how outcome management can help translate advances in choice research into routine practice.

Journal of applied behavior analysis, 2003 · doi:10.1901/jaba.2003.36-575