What Can Disney World and The Magic Castle Teach Us About Building Strong Parent Relationships. becomes clinically important the moment a team has to turn good intentions into reliable action inside caregiver coaching, home routines, team meetings, and values-sensitive decision making.
Provider: BehaviorLive — via BehaviorLive
Take This Course →Including ethics, supervision, and topics like this one. New live CEU every Wednesday.
Join Free →Families living with autism deserve more than just highest-quality treatment ... they deserve the finest, elevated "customer experience." In this presentation you'll learn how world-class customer-oriented institutions like Disney and The Magic Castle move from transactional to responsive relationships. You'll understand why 'customer service' is about time well saved; whereas customer experience is about time well spent. Want to know how parents actually remember their experience with you? The "Peak End" rule helps explain it. You'll walk away with at least one (if not many!) actionable insight you can put into practice tomorrow.
| Certification Body | Credits | Type |
|---|---|---|
| BACB® | 1 | General |
Jonathan Mueller has been a leader in the autism services field for more than a decade. He’s the Co-CEO/co-founder of Ascend Behavior Partners, a multi-state, independent ABA practice; and of Element RCM, a billing and insurance partner to ABA owners/operators, founded by ABA owners/operators. Jonathan’s a fierce advocate for families and for building world-class organizational cultures. Ascend received higher team member and family satisfaction scores in each of its reaccreditations through the Behavioral Health Center of Excellence (BHCOE), while doubling in size every year from 2018-2020. Ascend's “walk the talk” track record on culture helped make Ascend the first ABA provider to earn BHCOE's highest 3-year AND Telehealth accreditation (2020). Ascend is a pioneer in integrated service models that support a range of families' needs: diagnostic testing, ABA treatment, mental health counseling, parent/sibling support groups, and strong care coordination. He co-founded Element RCM to democratize access to billing and insurance best-practices for the 6,000+ providers in the ABA field. Element RCM is a BHCOE Preferred Provider and partners with ABA practices to provide full-service revenue cycle management. Jonathan’s work at Element is also redefining “Customer Experience” in the ABA field to ensure providers, families and teams are front and center in organizational decision-making.
Dig into the research behind this topic — plain-English summaries written for BCBAs.
280 research articles with practitioner takeaways
279 research articles with practitioner takeaways
258 research articles with practitioner takeaways
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All behavior-analytic intervention is individualized. The information on this page is for educational purposes and does not constitute clinical advice. Treatment decisions should be informed by the best available published research, individualized assessment, and obtained with the informed consent of the client or their legal guardian. Behavior analysts are responsible for practicing within the boundaries of their competence and adhering to the BACB Ethics Code for Behavior Analysts.