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1 BACB General CEUs $25 52 min On-Demand

General CEU: Realtime Feedback from Healthcare Consumers to Reliably Improve Care Delivery

Realtime Feedback from Healthcare Consumers to Reliably Improve Care Delivery matters because it changes what a BCBA notices when decisions have to hold up in case conceptualization, intervention design, staff training, and literature-informed problem solving. In Realtime Feedback from Healthcare Consumers to Reliably Improve Care Delivery, for this course, the practical stakes show up in stronger conceptual consistency and better translational decision making, not in abstract discussion alone.

Provider: BehaviorLive — via Jade Health

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Course Description

We now live in a social media "Ratings and Reviews Economy." Consumers can access numerous sites to choose their healthcare providers. Healthcare organizations are struggling to find ways to handle this enormous shift in healthcare consumerism and to use patient feedback to deliver better care while it is being delivered. One way is to gather realtime, Point of Care feedback either through surveys or leader "rounding" so care can be improved immediately.

What You'll Learn

  1. Describe how realtime feedback from patients and families can be used to personalize care and improve healthcare delivery.
  2. Identify the components of a feedback system that gathers input from multiple sources to support individual and team performance.
  3. Explain how measuring behavior adherence and tracking organizational adoption speed can inform performance improvement efforts.

CEU Credits Earned

Certification BodyCreditsType
BACB® 1 General
QABA 1 General
IBAO 1
BICC 0

About the Instructor

JS
Julie Smith
Ph.D.

Dr. Julie Smith is a trailblazer in organizational behavior change with a knack for achieving “mission impossible.” Co-founder of ALULA, a premiere behavior-based strategy execution firm, her methods have garnered global awards and are backed by decades of case studies with top-tier clients. But Julie didn’t stop at consultancy. She also launched Performance Ally and its flagship software, Ally Assist. This realtime app connects leaders, associates, and customers to clarify expectations, provide instant feedback, and remove barriers at lightning speed. Get ready—Performance Ally is revolutionizing how organizations align and motivate people to supercharge results.

BACB CEUsibao ceusqaba ceubicc bcaprealtime feedback
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Research Explore the Evidence

Dig into the research behind this topic — plain-English summaries written for BCBAs.

Social Cognition and Coherence Testing

280 research articles with practitioner takeaways

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Measurement and Evidence Quality

279 research articles with practitioner takeaways

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Self-Report Methods for Intellectual Disabilities

233 research articles with practitioner takeaways

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Clinical Disclaimer

All behavior-analytic intervention is individualized. The information on this page is for educational purposes and does not constitute clinical advice. Treatment decisions should be informed by the best available published research, individualized assessment, and obtained with the informed consent of the client or their legal guardian. Behavior analysts are responsible for practicing within the boundaries of their competence and adhering to the BACB Ethics Code for Behavior Analysts.

60+ Free CEUs — ethics, supervision & clinical topics