Improving Human‑Service Organizations through Process Mapping: A Tutorial for Practitioners is the kind of topic that looks straightforward until it collides with the speed, ambiguity, and competing demands of case conceptualization, intervention design, staff training, and literature-informed problem solving. In Improving Human‑Service Organizations through Process Mapping: A Tutorial for Practitioners, for this course, the practical stakes show up in stronger conceptual consistency and better translational decision making, not in abstract discussion alone.
Provider: BehaviorLive — via Colorado Association for Behavior Analysis
Take This Course →Including ethics, supervision, and topics like this one. New live CEU every Wednesday.
Join Free →Developing and improving organizational processes is an important element for staff satisfaction, effective communication, and, ultimately, an organization's success (Rummler & Brache, 2013). Human-service organizations are no exception and could greatly benefit from process improvement. In this presentation, the speaker will briefly introduce practitioners to behavioral systems analysis and process improvement, then guide the audience through the steps to develop a process map as a means for improving processes in organizations.
| Certification Body | Credits | Type |
|---|---|---|
| BACB® | 1 | General |
| COA | 1 | — |
Molli M. Luke PhD, BCBA-D, ICE-CCP is the Chief Certification and Learning Officer at the Behavior Analyst Certification Board. Her professional interests include organizational behavior management, systems-level assessment and intervention, and packaging of systems interventions as means to improve behavior-analytic services and promote application to new populations and regions. Dr. Luke has served in leadership roles as a developer of sustainable and effective organizational systems within various organizations, which have been diverse in size, funding sources, and type of services provided and have included two non-USA locations. Dr. Luke received her doctorate in Behavior Analysis in 2013 from the University of Nevada, Reno. Dr. Luke is on the Board of Directors for the South Metro Land Conservancy and on the Behavior and Social Issues and Journal of Organizational Behavior Management 's editorial boards. She has served as a board member for the Colorado Association for Behavior Analysis and the Behaviorists for Social Responsibility Special Interest Group.
Dig into the research behind this topic — plain-English summaries written for BCBAs.
224 research articles with practitioner takeaways
195 research articles with practitioner takeaways
165 research articles with practitioner takeaways
You earn CEUs from a dozen different places. Upload any certificate — from here, your employer, conferences, wherever — and always know exactly where you stand. Learning, Ethics, Supervision, all handled.
No credit card required. Cancel anytime.
All behavior-analytic intervention is individualized. The information on this page is for educational purposes and does not constitute clinical advice. Treatment decisions should be informed by the best available published research, individualized assessment, and obtained with the informed consent of the client or their legal guardian. Behavior analysts are responsible for practicing within the boundaries of their competence and adhering to the BACB Ethics Code for Behavior Analysts.