Workplace conflict is a predictable feature of ABA practice environments. Human care service provision involves multiple stakeholders — caregivers, practitioners from different disciplines, direct care staff, supervisors, administrators, school personnel — who hold overlapping and sometimes competing goals, values, and perspectives.
Provider: BehaviorLive — via BehaviorLive
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Join Free →As people interact with each other in a workplace and set out to achieve overlapping goals, distress and conflict is likely to arise. In fact, workplace conflict is very common in human care service provision as caregivers, professionals from different disciplines, other stakeholders, direct staff, and supervisors work with each other. Effective leadership involves surfacing workplace conflict and successfully navigating challenging conversations to achieve resolution for all parties involved in conflict. Therefore, effective conflict management is an essential skill for every leader. In this workshop we will discuss how to approach conflict, take others' perspectives, find common values, problem solve to identify workable resolutions, and strengthen relationships. Learning Objectives Identify when it is best to approach, instead of avoid, conflict in the workplace Identify factors that create conflicts in the workplace Describe how to apologize in a manner that is received as genuine and sincere Select the appropriate time and place to discuss conflict
| Certification Body | Credits | Type |
|---|---|---|
| BACB® | 1 | Supervision |
Dr. Ellie Kazemi has devoted her career to workforce development. She merges the science of learning, advanced digital technology, and data-based decision-making with her years of experience working with leadership to promote practical, performance-based training. She has worked on several large nationwide projects (e.g., with FEMA and NASA) focusing on measuring outcomes. She currently wears multiple hats. She is a tenure-track professor at CSUN, where she founded the M.S. in Applied Behavior Analysis program and where she is also the Director of AI/VXR Initiatives for the College of Social and Behavioral Sciences. She is the founder and CEO of Transform VXR, creating a world where everyone can learn to have hard conversations through safe experiences and fun.
Dig into the research behind this topic — plain-English summaries written for BCBAs.
280 research articles with practitioner takeaways
258 research articles with practitioner takeaways
233 research articles with practitioner takeaways
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All behavior-analytic intervention is individualized. The information on this page is for educational purposes and does not constitute clinical advice. Treatment decisions should be informed by the best available published research, individualized assessment, and obtained with the informed consent of the client or their legal guardian. Behavior analysts are responsible for practicing within the boundaries of their competence and adhering to the BACB Ethics Code for Behavior Analysts.