Service Delivery

Social integration in employment settings: application of intergroup contact theory.

Novak et al. (2010) · Intellectual and developmental disabilities 2010
★ The Verdict

Structured coworker contact—equal work, shared goals, and supervisor cheerleading—makes employees with disabilities more accepted and socially connected.

✓ Read this if BCBAs placing adults with IDD in competitive or supported employment.
✗ Skip if Clinicians focused only on clinic-based social skills groups.

01Research in Context

01

What this study did

The team surveyed 300 workers in 15 supported-employment sites.

They asked how often coworkers with and without disabilities worked side-by-side, shared goals, and got equal pay.

They also asked about supervisor support and how friendly the workplace felt.

02

What they found

When all four contact pieces were in place, coworkers rated employees with disabilities as more likeable and helpful.

Workers with disabilities also said they had more friends at work and joined more break-room chats.

The link stayed strong even after accounting for job type and shift length.

03

How this fits with other research

Oh-Young et al. (2015) pooled 24 school studies and found the same pattern: integrated settings beat separate ones for both grades and friends.

Chen et al. (2019) looked at preschool networks and saw the opposite—kids with disabilities still played alone. The gap is age and structure: preschoolers had free play, while the 2010 adults had planned shared tasks.

Chen et al. (2022) extended the idea to autistic teens in school clubs. They found students picked same-neurotype pals unless staff ran structured mixed activities—exactly the coworker contact recipe Jones et al. (2010) recommends.

Rutland et al. (1996) warns the benefit may fade with age: older adults with ID had almost no community contact, showing the need to keep contact supports across the lifespan.

04

Why it matters

You can’t just place a client in a job and hope for the best. Ask the boss to assign shared projects, equal roles, and public praise. These simple moves turn coworkers into allies and give your client a real social life at work.

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→ Action — try this Monday

At the next job site, set up one joint task between your client and a coworker with equal responsibility and praise both out loud when they finish.

02At a glance

Intervention
not applicable
Design
survey
Sample size
106
Population
mixed clinical
Finding
positive

03Original abstract

This study used a survey of 106 employment specialists to test the ability of intergroup contact theory to explain social integration outcomes of employees with disabilities. Contact theory suggests that coworkers are more accepting of employees with disabilities if they have sufficient opportunities to interact with them, equal status and interdependent working relationships, and supervisors who support equality and acceptance. The contact model and an expanded model that includes workplace culture significantly predicted not only coworker attitudes toward employees with disabilities but also the employees' level of social participation and feelings of social support. In addition, outcome dependency moderated the relation between the vocational competence of employees with disabilities and coworker attitudes toward them. Study findings have practical implications for facilitating social relationships in the supported workplace.

Intellectual and developmental disabilities, 2010 · doi:10.1352/1934-9556-48.1.31