Service Delivery

Introduction to the Special Issue: Understanding the Direct Support Workforce in the United States.

Laws et al. (2020) · Intellectual and developmental disabilities 2020
★ The Verdict

DSP shortages endanger client safety and inclusion, but front-line managers can stem the bleed with daily support and fair pay.

✓ Read this if BCBAs who oversee DSPs or run day and residential programs for adults with IDD.
✗ Skip if Clinicians who only provide direct 1:1 therapy without staff management duties.

01Research in Context

01

What this study did

The authors scanned the research on direct-support professionals (DSPs) in the United States. They looked at pay, training, turnover, and how these gaps affect people with intellectual or developmental disabilities. The paper is a narrative review, so it sums up earlier studies instead of running new experiments.

02

What they found

DSP jobs pay close to minimum wage and offer little career growth. High turnover leaves many people with IDD without steady support. The review warns that these shortages threaten safety and community inclusion.

03

How this fits with other research

Hewitt et al. (2013) showed that unpaid family carers already fill big gaps. Sievers et al. (2020) shifts the spotlight to paid staff and says the system is still cracking.

Rosales et al. (2023) gives you a fix list: fair pay, mentorship, and inclusive hiring. Their field report extends the warning by showing small ABA agencies that cut turnover with these exact steps.

Johnson et al. (2025) narrows the lens further. They find DSP training on psychotropic meds boosts knowledge, but it is unclear if that changes pill use. Together the papers draw a straight line: keep staff, train them well, then check if training changes client outcomes.

04

Why it matters

If you supervise DSPs, treat retention as part of the intervention. Start Monday by adding a ten-minute check-in at every shift: ask what support they need, note it, and act before the next schedule posts. Small steady listens cut turnover faster than one-time bonuses.

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→ Action — try this Monday

Add a daily ten-minute DSP check-in; record one action you will fix before their next shift.

02At a glance

Intervention
not applicable
Design
narrative review
Population
intellectual disability, developmental delay
Finding
not reported

03Original abstract

This special issue on the direct support workforce highlights the critical role of the direct support workforce in the quality of life of people with intellectual and developmental disabilities (IDD) in the United States. Although there is increasing demand for this workforce, challenges in the recruitment, training, and retention of direct support professionals (DSPs) threatens the safety, health, and full inclusion of people with IDD living in the community. This special issue brings to the forefront current research to understand this workforce and their importance and to consider strategies to address the complex challenges facing DSPs so that people with disabilities can live and thrive in their communities.

Intellectual and developmental disabilities, 2020 · doi:10.1352/1934-9556-58.3.189