Service Delivery

A supervisory strategy to improve work performance for lower functioning retarded clients in a sheltered workshop.

Martin et al. (1980) · Journal of applied behavior analysis 1980
★ The Verdict

A three-part boss script—prompt, feedback, reward—can double work output for adults with ID in sheltered shops.

✓ Read this if BCBAs supervising vocational or day-hab programs for adults with developmental disabilities.
✗ Skip if Practitioners serving only young children or clients in purely clinical settings.

01Research in Context

01

What this study did

Allison et al. (1980) tested a hands-on boss package in a sheltered workshop. Sixteen adults with intellectual disability packed, sorted, and labeled items. Supervisors gave short prompts, quick feedback, and small rewards. The team used a multielement design, flipping conditions each day to see what worked.

02

What they found

Every worker produced more when the package ran. Gains ranged from a little bump to a full 150% jump over baseline. The lowest performers showed the biggest leaps.

03

How this fits with other research

Ganz et al. (2004) later added norm-referenced goals and a six-step management loop in a similar adult day program. Their clients stayed engaged for a whole year, showing the 1980 recipe can last when you bake in clear targets and steady data reviews.

Reid et al. (2005) moved the same train-and-feedback logic to community clinicians. Supervisors who learned the package raised their own staff’s prompting and client participation for 14 weeks. The 1980 workshop trick works outside the workshop when you teach the boss first.

Greene et al. (1978) tried public graphs alone and beat plain praise. Allison et al. (1980) bundled graphs with prompts and rewards, proving the extras stack nicely.

04

Why it matters

If you run adult day or vocational programs, you now have a quick script: prompt the task, give instant feedback, add a tiny reinforcer. Do it daily and you can double output without new equipment. Track each worker’s count on a wall chart so everyone sees the climb.

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→ Action — try this Monday

Post each worker’s hourly count on a wall chart, give a quick verbal prompt at start, and hand a token or praise for every 10 items completed today.

02At a glance

Intervention
behavioral skills training
Design
multielement
Sample size
16
Population
intellectual disability
Finding
positive
Magnitude
medium

03Original abstract

A multiple component strategy was investigated for aiding staff responsible for supervising production of lower functioning retarded clients on contract tasks in an institution-based sheltered workshop. The strategy was assessed in a combined multi-element, multiple baseline across groups design with a reversal component. Production performance increased during the production supervisory strategy with all 16 clients, with the range of increase varying from a few percentage points to 150% of baseline production. Both the clients and staff (responsible for conducting the research) preferred working under experimental conditions rather than under baseline conditions which approximated those found in "typical" sheltered workshops.

Journal of applied behavior analysis, 1980 · doi:10.1901/jaba.1980.13-183