Practitioner Development

Teaching performance management using behavior analysis.

Ackley et al. (1995) · The Behavior analyst 1995
★ The Verdict

Run your class or staff meeting like a token economy—clear targets plus instant feedback—and performance climbs without extra lectures.

✓ Read this if BCBAs who teach courses, run supervision, or train staff in any setting.
✗ Skip if Practitioners looking solely for client-intervention data.

01Research in Context

01

What this study did

Alsop et al. (1995) built an entire undergraduate course around performance management. Every lecture, quiz, and group task ran on points and reinforcement. Students earned tokens for on-time work and lost them for late papers.

The authors simply describe how the class worked. No group comparison, no stats. Just a walk-through of the syllabus and the point economy.

02

What they found

The paper is descriptive, so there is no formal result line. The authors show that you can embed contingencies in every course detail and still cover standard content.

03

How this fits with other research

Finney et al. (1995) published the same year with a wider lens. They map a full behavioral-systems plan for an entire training program. B et al. give the close-up view of one course; W et al. show how to scale the same logic across admissions, coursework, and job placement.

Koegel et al. (2014) later took the same two levers—clear daily criterion plus instant feedback—into a hospital. Clinician compliance jumped from 21 % to 86 %. The classroom token board and the hospital feedback sheet are the same technology in different clothes.

Wolfe et al. (2015) and Bamise et al. (2026) swap chalkboards for computers. They keep the core idea—break the skill, set a mastery line, deliver quick feedback—but move it online and overseas. The medium changes; the contingency engine does not.

04

Why it matters

If you train staff or supervise students, you already have a ready-made toolbox. Pick any task, set a visible criterion, and tie it to immediate points or praise. You can run it on paper, in Excel, or with a token jar. The 1995 course shows the skeleton; the later studies prove it works with nurses, RBTs, and professionals across the world. Start small: choose one routine, post the target, and deliver same-day feedback. The contingency does the heavy lifting.

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Pick one staff duty, write a 90 % accuracy goal on the whiteboard, and hand a sticky-note feedback slip after each trial.

02At a glance

Intervention
not applicable
Design
case study
Population
neurotypical
Finding
not reported

03Original abstract

A special undergraduate track in performance management, taught using behavior analysis principles, is described. The key elements of the program are presented, including the point systems and other reinforcement contingencies in the classes, the goals of the instructional activities, and many of the requirements used to evaluate student performance. Finally, the article provides examples of the performance management projects students have conducted with local businesses.

The Behavior analyst, 1995 · doi:10.1007/BF03392693