Examining the Effects of Feedback Accuracy and Timing on Skill Acquisition
Make feedback 100 % correct—timing can wait.
01Research in Context
What this study did
Brand et al. (2020) asked college students to learn a match-to-sample task on a computer.
The program gave feedback after each trial. The team changed two things: how correct the feedback was (100 %, 80 %, or 20 % right) and when it came (right away or 10 s later).
Everyone worked until they hit mastery, so the authors could see which factor helped more.
What they found
Only feedback accuracy mattered. People who got 100 % correct feedback learned the task fastest.
Delaying the feedback by 10 seconds made no difference. Timing simply did not affect scores.
How this fits with other research
Lee et al. (2020) ran a similar lab task and also saw accuracy beat inaccuracy, but only when learners could see their own results. When results were hidden, even wrong feedback worked fine. Together, the two studies say: give correct feedback unless the learner already knows the outcome.
Zentall et al. (1975) looked at feedback timing in a real Grade-3 classroom and did find faster learning with quick feedback. The clash is only on the surface: kids in a classroom could see peers’ charts and got teacher praise—extra social cues that Brand’s computer task removed.
Lambrechts et al. (2009) extended Brand’s core point by adding graphic charts and praise to accurate feedback. Pilots then hit near-perfect checklist scores and kept the skill after feedback stopped. Accuracy is the base; visuals and praise are the booster.
Thibodeaux et al. (2025) add a tapering rule: as staff get better, they prefer less frequent feedback. Brand showed timing is safe to ignore; Thibodeaux shows you can also drop frequency once performance rises.
Why it matters
When you train new staff or clients, focus first on giving completely correct feedback. Don’t worry if you are a few seconds late. Once the skill is solid, cut frequency, not accuracy, and add public charts or praise to keep the gains.
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02At a glance
03Original abstract
Feedback involves providing information about past performance and indicating how to improve future performance. Although the literature contains numerous examples of feedback as an effective method for improving performance across a range of organizational settings, much remains unknown about the specifics of how feedback acts to change behavior. This study evaluated the combined effects of feedback accuracy (100%, 80%, 20%) and timing (feedback following each trial or after a block of 25 trials) on skill acquisition in undergraduate students when presented with a computerized match-to-sample task that required participants to learn the names of shapes. Results reveal that feedback accuracy had a significantly greater effect on performance than the timing of the feedback.
Journal of Organizational Behavior Management, 2020 · doi:10.1080/01608061.2020.1715319