Navigating Patient Cost Shares: Strategies for Supporting Families and Strengthening Revenue Cycle in ABA Services (AAPC Index # 2508CBC0726251108A) becomes clinically important the moment a team has to turn good intentions into reliable action inside clinical documentation, payer communication, supervision records, and leadership review. In Navigating Patient Cost Shares: Strategies for Supporting Families and Strengthening Revenue Cycle in ABA Services (AAPC Index # 2508CBC0726251108A), for this course, the practical stakes show up in service continuity, accurate reporting, and defensible clinical decisions, not in abstract discussion alone.
Provider: BehaviorLive — via Comprehensive Billing Consultants (Conference)
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Join Free →Even when ABA therapy is covered by insurance, families often face significant out-of-pocket costs—including co-pays, deductibles, and coinsurance—that can make services financially challenging. High-deductible health plans are increasingly common, creating additional barriers to affordability and presenting revenue cycle challenges for providers. Given the long-term, high-frequency nature of ABA, clear and proactive billing practices are essential for sustaining operations and building family trust. This presentation will share practical strategies, common challenges, and best practices for managing patient responsibility and improving collections. Topics will include transparent communication, accurate billing, the use of trackers and technology to streamline workflows, and ways to connect families with financial resources to help them manage the cost of care—all with a focus on creating a supportive and family-centered approach to patient billing.
| Certification Body | Credits | Type |
|---|---|---|
| BACB® | 0 | — |
| AAPC | 1 | — |
| AMBA | 1 | — |
Lucy Diaz Cruz is the Director of Payor Relations and RCM at Kind Behavioral Health overseeing payor-facing interactions and key functions within the revenue cycle. Lucy entered the ABA space as a behavior technician and slowly transferred into administrative duties within ABA organizations. Her work has focused on payor relations across different states such as North Carolina, Florida, Virginia, and Illinois, and includes commercial, Medicaid, and Federal healthcare funders. Her passion for ABA and healthcare lead her to earn a B.A. degree in Psychology with an ABA concentration from Florida International University. Lucy holds a Healthcare MBA from Florida International University and a Green Belt Lean Six Sigma certification. Lucy has focused her professional career on developing systems that allow for more efficient and effective workflows and optimize resources to improve outcomes, as well as developing workflows that streamline revenue cycle functions and ensure funding for medically necessary services.
Dig into the research behind this topic — plain-English summaries written for BCBAs.
279 research articles with practitioner takeaways
244 research articles with practitioner takeaways
233 research articles with practitioner takeaways
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All behavior-analytic intervention is individualized. The information on this page is for educational purposes and does not constitute clinical advice. Treatment decisions should be informed by the best available published research, individualized assessment, and obtained with the informed consent of the client or their legal guardian. Behavior analysts are responsible for practicing within the boundaries of their competence and adhering to the BACB Ethics Code for Behavior Analysts.