Performance feedback is one of the most studied topics in organizational behavior management, and for good reason: it is the primary mechanism through which supervisors shape staff behavior, and it is also one of the most frequently delivered ineffectively. Karen Hans's course frames feedback delivery through the applied science of behavior, making explicit the contingency analysis that effective feedback requires and the common patterns that cause feedback to function as a neutral or aversive stimulus rather than a discriminative stimulus for improvement.
Provider: BehaviorLive — via Women in Behavior Analysis
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Join Free →Using the science of behavior can help you to provide feedback and ensure a successful working environment. Performance feedback is an essential part to organizational behavior management, but being able to use that science to not only provide feedback but pair with your colleagues allows you the ability to help shape behaviors essential to working collaboratively. Examples of performance feedback tools will cover onboarding, training, and maintenance of skills. These tools will help you identify your colleagues' reinforcers in the work environment, ways to successfully share feedback, monitor that feedback, and ensure alignment in performance. A case study will be presented to address onboarding a new employee, identifying the functions of their behavior, and building rapport through feedback. The case study will move through training, referencing behavioral skills training and tying the feedback to performance. The case study will end with performance feedback tied to reinforcers on a variable schedule including performance based pay and behaviorally anchored rating scales. Participants will leave with tools they can implement in the work place and references to understand the research behind performance feedback.
| Certification Body | Credits | Type |
|---|---|---|
| BACB® | 1 | Supervision |
Dr. Karen E. Hans is a behavior analyst with 17 years experience. She has an undergraduate degree in exceptional student education, and a masters degree in applied behavior analysis. She studied at the Ohio State University and her thesis was supervised by Dr. Heron and Dr. Heward. Dr. Hans later pursued her PhD at the University of Kent supervised by Dr. Murphy and Dr. Gore. In her professional experience, Dr. Hans has worked in the United States and England. She has experience working with toddlers through geriatric population. Her passion lies in early intervention and helping early learners gain their foundational skills. Dr. Hans founded ABA Every Day in Winter Garden, Florida and now services as the Executive Director of Clinical Services for Rise Early Intervention Florida. She spends are time teaching and training staff in a multidisciplinary clinic, and shaping clinical services for the orgnazaiton.
Dig into the research behind this topic — plain-English summaries written for BCBAs.
280 research articles with practitioner takeaways
258 research articles with practitioner takeaways
252 research articles with practitioner takeaways
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All behavior-analytic intervention is individualized. The information on this page is for educational purposes and does not constitute clinical advice. Treatment decisions should be informed by the best available published research, individualized assessment, and obtained with the informed consent of the client or their legal guardian. Behavior analysts are responsible for practicing within the boundaries of their competence and adhering to the BACB Ethics Code for Behavior Analysts.