Parent and caregiver satisfaction has emerged as a critical outcome variable in the delivery of applied behavior analysis services. While behavior analysts have traditionally focused on measurable client outcomes such as skill acquisition rates and reductions in challenging behavior, satisfaction metrics capture a fundamentally different dimension of service quality that directly influences treatment adherence, continuity of care, and overall family wellbeing.
Provider: BehaviorLive — via Jade Health
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Join Free →For the past six years, the Behavioral Health Center of Excellence (BHCOE) has cultivated resources to help providers improve their services and make more informed business decisions. Beginning in 2021, BHCOE also began to explore how they might leverage the large and growing dataset that accompanies the accreditation process. In this fourth installment, we take a deeper dive into six questions related to parent and guardian satisfaction. We also scanned our robust dataset and identified 14 different variables we suspected would moderate or mediate parent and guardian satisfaction for these six metrics. Overall, we found that no single metric provided a holistic view of parent and guardian satisfaction suggesting that organizations should measure parent and guardian satisfaction using a portfolio approach and metrics important to their mission and values. Further, we found that NPS was the second most frequent metric to meaningfully differ across associated variables and we also observed the most differences in satisfaction based on payor type. Though the reasons for these broad patterns are unknown, identifying whether these same differences exist in your ABA organization may help identify further areas of improvement. Lastly, we were pleased to find that, broadly, ABA providers collaborate more with professionals from other disciplines as patient medical severity increased. This contrasts with previous publications that behavior analysts do not always play nice in the sandbox and highlights an opportunity where ABA providers can differentiate themselves in the market. In total, this webinar seeks to provide the audience with a first look at parent and guardian satisfaction with ABA providers, and how ABA companies might use this information to improve parent satisfaction at their company.
| Certification Body | Credits | Type |
|---|---|---|
| BACB® | 1 | General |
| QABA | 1 | General |
| IBAO | 1 | — |
| BICC | 1 | Ethics |
Dr. David Cox can formally lay claim to being a bioethicist (master's degree from Union Graduate College), a board-certified behavior analyst at the doctoral level (PhD in behavior analysis from the University of Florida), a behavioral economist (post-doc training at the Behavioral Pharmacology Research Unit at Johns Hopkins University School of Medicine), and a data scientist (post-doc training through an Insight! Data Science Fellowship). He has worked in behavior analysis for 20 years as a clinician, academic researcher, scholar, technologist, and all-around behavior science junky. From his work and collaborations, David has published over 70 peer-reviewed articles, book chapters, and books. And, has had the fortune to serve as Editor in Chief for The Experimental Analysis of Human Behavior Bulletin and Associate or Guest Editor for Perspectives on Behavior Science, Behavior Analysis in Practice, Journal of Applied Behavior Analysis, Psychological Record, Education and Treatment of Children, Toward Data Science, and Behavior and Social Issues. When he's not doing research or building quantitative models of behavior-environment relations, he enjoys spending time with his wife, two beagles, and two kittens around St. John's, FL.
Dig into the research behind this topic — plain-English summaries written for BCBAs.
279 research articles with practitioner takeaways
244 research articles with practitioner takeaways
239 research articles with practitioner takeaways
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All behavior-analytic intervention is individualized. The information on this page is for educational purposes and does not constitute clinical advice. Treatment decisions should be informed by the best available published research, individualized assessment, and obtained with the informed consent of the client or their legal guardian. Behavior analysts are responsible for practicing within the boundaries of their competence and adhering to the BACB Ethics Code for Behavior Analysts.