Service Delivery

How organizations can enhance the quality of life of their clients and assess their results: the concept of QOL enhancement.

Reinders et al. (2014) · American journal on intellectual and developmental disabilities 2014
★ The Verdict

Use six linked steps to turn QOL from a buzzword into a trackable, fixable service goal.

✓ Read this if BCBAs who write or oversee treatment plans in agency or school settings.
✗ Skip if RBTs looking for direct-session protocols.

01Research in Context

01

What this study did

Levin et al. (2014) built a six-part plan any agency can use to boost client quality of life. The plan is dynamic, meaning it keeps changing with each person’s goals.

The authors did not test people. They wrote a how-to paper for leaders, funders, and front-line teams.

02

What they found

The paper says QOL work must hit six marks: pick the right tools, set personal goals, train staff, track data, fix services fast, and share results with policy makers.

When all six parts run together, the agency can prove it is making life better, not just running programs.

03

How this fits with other research

Dagnan et al. (2005) showed two states already turning QOL numbers into dashboards. Levin et al. (2014) widen that idea into a full playbook any group can copy.

Cançado et al. (2011) warn many QOL tools are weak. The new six-step loop answers that worry by putting “pick sound tools” at step one.

Duker et al. (1996) found interviews can twist answers. The 2014 frame dodges this by urging mixed methods, not just chats.

04

Why it matters

You can lift this six-step loop into your next staff meeting. Map your current data to the frame, spot gaps, and set one new QOL goal with the client this week. The paper gives you language funders understand and a cycle you can show on one page.

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Pick one client, open the last progress note, and write one QOL goal that fits the six-part loop.

02At a glance

Intervention
not applicable
Design
theoretical
Population
not specified
Finding
not reported

03Original abstract

This article presents the framework of a dynamic approach to quality of life (QOL) enhancement based on the conceptualization and measurement of individual-referenced quality of life. Sections of the article summarize the premises of QOL enhancement, provide the rationale for a dynamic approach to QOL enhancement, discuss six components of QOL enhancement, and discuss the parameters of an emerging theory of quality of life and the contributions such a theory would make to service delivery, policy development, and QOL-related research.

American journal on intellectual and developmental disabilities, 2014 · doi:10.1352/1944-7558-119.4.291