Live training versus e‐learning to teach implementation of listener response programs

Geiger and colleagues compared two ways to teach staff how to run listener-response programs.

One group got live behavioral skills training with a real trainer.

The other group learned the same steps through a computer module.

They used a randomized design so chance decided who got which style.

Both groups got better at doing DTT correctly.

The live group scored a little higher right after training.

The computer group still hit good fidelity and cost less money.

Carr et al. (1985) saw the same pattern with a paper manual.

Their manual-only group matched live BST, just like CBI almost matched live BST here.

Moss et al. (2009) meta-analysis says the best staff training mixes in-service plus on-the-job coaching.

That fits here: CBI works for the in-service part, but you may still need live feedback later.

Romani et al. (2023) showed adding feedback to basic didactic training fixed progress notes for three of four staff.

Together these papers say: start cheap with CBI or a manual, then add live feedback if fidelity lags.

You can assign new hires the computer module first.

They will learn most steps and you save trainer hours.

Watch their first few live trials.

If scores dip below 80%, give quick in-vivo feedback.

This blended plan keeps costs low without hurting client programs.